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A few tips to check before calling us:

COMPUTER WILL NOT TURN ON:

- Check power cable if it is properly plugged in. Power cords sometimes come loose.
- If you have it plugged into a power strip/ surge protector, be sure that switch is turned on.
- Check the power switch on the case, be sure it is properly turned on and check if it has damage.
- Some computers also have on/off switch on the back side.

COMPUTER TURNS ON, BUT SCREEN STAYS DARK:

- If no power light (green or orange light) is seen on the monitor screen, try pressing the power button until it comes ON. If nothing comes on after several attempts continue to follow the computer is asleep steps.
- Check the cables, there are 2 on the monitor, be sure 1 is plugged in to the wall and the other is securely plugged into the back of the computer.

COMPUTER IS ASLEEP:

- If your computer and monitor are on and you stepped away for a few minutes, then upon returning - the screen is black, it's likely that the computer is asleep.
- Try moving the mouse, clicking the mouse buttons, or pressing the space bar on the keyboard to wake it up.

MONITOR TURNS ON, BUT A BLUE SCREEN IS ALL YOU SEE:

- This may be caused by a system problem. Try to re-start the computer.
- Carefully read any error messages that come up in white text. The problem may be as simple as the keyboard or mouse not being plugged in.

DISPLAY WITH BAD QUALITY:

- There may be problems with the cable or video processing.

NO SOUND:

- Check the cable connections between the computer and speakers.
- Be sure the computer volume is turned up and not muted.

COMPUTER RUNS REALLY SLOW:

- Check with your internet provider to be sure you are getting proper access.
- You may have a virus or malware. Don't worry we can remove it.

PLEASE DON'T GET FRUSTRATED:

- We have all been here at one time or another.
- Don't be afraid of computer problems. It is often the best opportunity to learn.
- Basic trouble-shooting is part of owning a computer. Imagine the satisfaction you could get by solving a problem yourself.

- Of course the fun could run out quickly once you are frustrated and have spent too much time on the same problem.
- If you feel frustrated, it's time to walk away and call us.
- Rule of thumb: You shouldn't spend more than an hour on the same problem.

IF YOU CAN, TAKE NOTES BEFORE GIVING US A CALL:

- Take notes of what you have done and all the error messages.
- You may need to use them later and it will help to point us in the general direction and save
- some time on service calls.



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Dr. Radut Consulting